Here's a nice article from MSN on helping to speed your broadband connection. Most of the suggestions are throw-aways, but #1 and #2 definitely highlight some real potential for improvement.
Most DSL customers in the Mpls/St Paul area are given/sold a DSL modem (usually Actiontec) by Qwest, and I have found instances where upgrading the device's firmware has indeed yielded better speeds. This step is not for the tech newbie, however, as firmware upgrades are not quite as simple as downloading and running a program. There are also cases (usually cable) where the customer is not given access to their device, so it's not an option for those situations.
I do highly recommend speedtest.net for testing connection speeds. Always seems in line with what it should be.
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